Warranty

What's covered

Manufacturing faults that appear during normal use within the warranty period.

What's not covered

• Physical damage, drops, water or liquid damage.
• Misuse, opening or repair by anyone other than us.
• Normal wear, such as worn eartips, ear pads or cable ends.
• Lost or stolen items and missing accessories.

How to claim

• Contact us with your order number, a short description and a photo or video of the problem. WhatsApp or call +971 50 323 1329, or email accessomarts@gmail.com.
• We arrange pickup, check the item and repair or replace it with the same or an equivalent model. If that isn't possible, we refund you.
• Keep your order number: it is your proof of purchase.

Products without warranty

If a product page says "No warranty", you can still return it within 7 days of delivery under our returns policy.