Privacy policy

What we collect

• Contact details: name, email and mobile number.
• Delivery details: emirate, area, building and flat or villa.
• Order details: products, amounts, delivery option and payment method.
• Card details are entered on the payment page of Ziina, our payment provider; we never see or store card numbers.

Why we use it

• To process, deliver and support your orders.
• To contact you about your order, returns or warranty claims.
• To keep the records required by law.

Who we share it with

We never sell your personal data.

• Delivery partners, who need your name, phone and address to deliver.
• Our payment provider Ziina, when you pay by card.
• Google, only if you opt in to Google Customer Reviews after an order: Google receives your email address, order number and expected delivery date so it can send you one short survey email about your purchase.
• Service providers that host and run this website for us.
• Authorities, when the law requires it.

Cookies

We use essential cookies to keep your cart and region working. We also use Google Analytics to understand how visitors use the website (pages viewed, products added to cart, orders placed) so we can improve it; it sets its own cookies and Google processes this data under its privacy policy. We don't use advertising cookies.

How long we keep it

We keep order records for as long as needed to serve you and to meet legal and accounting requirements.

Your choices

You can ask us to show, correct or delete your personal data, subject to the records we must keep by law. Email support@accessomart.com.