Frequently asked questions

How can I pay?

Cash on delivery, with Next Day delivery. A AED 10 cash-on-delivery fee is added at checkout and you pay the full amount to the courier. Card payment is coming soon.

How fast is delivery, and what does it cost?

Orders ship from Sharjah to all seven emirates. With Next Day delivery, order before 12 PM and we deliver the next business day; orders after 12 PM leave the next business day. Delivery costs AED 10 and is free on orders over AED 100. Express (1–3 hours) and Economy delivery are coming soon.

Are your products original?

Yes. We are an authorised seller of KZ, CCA, ND, Onikuma and iMICE products in the UAE, and we sell the same products on Amazon.ae and Noon. Each item comes in its original packaging, or as Open Box when the product page says so, with the warranty shown on its product page.

What does Open Box mean?

The box has been opened, but the product has never been used. Open Box items are clearly labelled on the product page before you add them to your cart. The warranty for each condition is shown on the product page.

Is there a warranty?

Most products have a warranty of up to 1 year against manufacturing faults; the exact period is on each product page. It starts on the day your order is delivered. To claim, send us your order number and a photo or video of the problem, and we arrange pickup.

Can I return an item?

Yes, within 7 days of delivery, and returns are free: we collect the item at no cost to you. Unopened items get a full refund, including the delivery and cash-on-delivery fees. Opened items get the item price back. Refunds are paid within 7 business days after we receive the item, by bank transfer or as store credit.

How do I track my order?

Use the link in your order confirmation email, or enter your order number and email address on the Track order page. Once your order ships, we also email you the courier and tracking details.

I entered a wrong phone number or address. What now?

Contact us as soon as possible with your order number and we'll correct it before the order ships. WhatsApp or call +971 50 323 1329, or email accessomarts@gmail.com. For cash-on-delivery orders we may call you to confirm before we send the order.

Which connector should I choose: 3.5mm, 3.5mm + mic or Type-C?

• 3.5mm: for devices with a headphone jack, when you only want to listen (music, a DAC or an amp).
• 3.5mm + mic: the same plug with a microphone on the cable, for calls and in-game voice chat.
• Type-C + mic: for phones, tablets and laptops without a headphone jack. It plugs straight into the USB-C port; Type-C DSP versions add a built-in sound chip with their own tuning.

Do you also sell on Amazon.ae and Noon?

Yes. You can find us on Amazon.ae and Noon too. Ordering here gives you cash on delivery, free returns and direct support from us.